Shipping policy
Processing & Shipping Times
- Order Processing: Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays).
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Shipping Time: Delivery times vary based on location:
- Standard Shipping (Free for U.S. Orders) – Estimated 5-10 business days
- Expedited Shipping – Estimated 2-5 business days (additional cost calculated at checkout)
- Custom Orders & Oversized Rugs – May require additional processing time, which will be communicated via email.
Shipping Rates
- Free Standard Shipping on all U.S. orders.
- Expedited shipping rates will be calculated at checkout.
- International shipping is currently not available (subject to future updates).
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details. Please allow 24-48 hours for tracking updates.
Shipping Locations
- We ship within the continental U.S. (excluding Alaska, Hawaii, and P.O. Boxes).
- If you are outside our shipping zones, please contact us at support@thegoldenrug.com.
Lost, Delayed, or Damaged Packages
- If your package is lost in transit, please contact us at support@thegoldenrug.com, and we will assist you.
- We are not responsible for delays caused by shipping carriers or incorrect shipping addresses.
- If your order arrives damaged, please email us within 48 hours with photos of the damage for resolution.
Returns & Exchanges
For details on returns and exchanges, please visit our Return Policy.
For any questions, reach out to support@thegoldenrug.com.